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WITHDRAWAL

What is important before making a withdrawal?

Make sure you have verified your phone number before making a withdrawal. To do so, go to the menu Profile - User in your KELTA Wallet application, click the button Verify in the phone number field and follow the instructions provided.

Why can't I verify my phone number?

It is not allowed to have 2 or more KELTA accounts registered with the same telephone number. Make sure, you have only one account registered with the number, you wish to verify.

Can I change my phone number? How should I proceed?

Yes, in case you want to change your phone number, go to the menu Profile - User in your KELTA Wallet application, click the button Change in the phone number field and follow the instructions provided.

How can I make a withdrawal?

There are two ways to make a withdrawal of cryptocurrencies from your KELTA Wallet. The first is to transfer the cryptocurrency to your existing external digital wallet. The second way to make a withdrawal is to use a so-called crypto-ATM, which is an ATM for cryptocurrencies. To transfer cryptocurrencies, you need to enter your external digital wallet address to your KELTA Wallet. Go to the menu Exchange – Withdrawal, choose the cryptocurrency you wish to withdraw, enter the external digital wallet address and the amount. Then click the button Withdraw and follow the instructions provided.

Which e-mail type confirms a withdrawal from KELTA?

After entering the withdrawal request, you will receive a message with the subject Withdrawal request in your e-mail box. However, this is not a confirmation of your withdrawal yet. It is necessary to wait for its processing. Then you will receive another message with the subject Withdrawal confirmation, which means that your withdrawal was successful.

How can I verify the withdrawal in the KELTA Wallet?

If the transaction is in the processing state, it is designated as pending. You can always check the processing status in the menu Wallet - Transactions in your KELTA Wallet. After processing the withdrawal, the so-called TxHash is assigned to the transaction which can be clicked to find out more information.

How long does it take to process a withdrawal?

Withdrawals are processed as soon as possible depending on the speed and capability of the blockchain networks. You can always check the processing status in the menu Wallet - Transactions in your KELTA Wallet.

What must be done if the withdrawal transaction was not processed in the blockchain network?

If the blockchain network does not process the withdrawal transaction, which is outside of KELTA's control, the funds will be returned and credited back to your KELTA account. It is therefore necessary that you continuously monitor the status of the withdrawal and re-enters it if it has not been processed.

What is the procedure if I want to sell a part or the entire KLT tokens portfolio and then make a withdrawal?

If you decide to convert a part or the entire KLT tokens portfolio into USDT and make a withdrawal, you will be notified when requesting a withdrawal to contact KELTA to agree on quitting conditions and their confirmation.

How can I withdraw from the contract of sale for the provision of the KELTA´s services?

Information regarding withdrawal from the contract can be found in the General Business Terms and Conditions in the article XVII. Cancellation (annulment) of Orders.

If you are interested in withdrawing from the contract, it is necessary to send the withdrawal form in paper form to the address of the KELTA's registered office. You can download and print the form below.

Service name: KELTA Wallet services

Withdrawal form
Formulár na odstúpenie od zmluvy

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